Terms and Conditions

These Terms of Sale and any documents referred to herein, set out the terms and conditions governing your purchase of any goods and/or services on our website, www.Lisasfloristonline.co.uk (our website), over the phone (Tel. 01757708888) or in person at our shop at Lisa’s Florist, 10 the crescent, Selby Yo8 4PD. By purchasing goods and/or services on or via our website, over the phone or in-store, you agree to be bound by, and to comply with,

The effective date of these Terms of Sale is 5th May 2020.

Please read these Terms of Sale carefully. We recommend that you print off a copy of these Terms of Sale for your records, as well as any future versions, as we may update them from time to time.

If for any reason whatsoever you do not agree to these Terms of Sale or do not wish to be bound by them, you must not place an order on this website, over the phone or in-store.

If you have any questions regarding our Terms of Sale or have any comments or feedback, please contact us via the contact form or call us at Tel. 01757708888.

Delivery

1. Selby area Deliveries – Lisa’s Florist delivers to the YO8, Y019, DN14, and LS25 postcode districts using our own drivers, as detailed on the delivery page. Delivery charges apply.
   Orders received for addresses outside of our standard delivery areas at an incorrect delivery rate, will not be processed until either the correct payment has been made or the order is changed appropriately at our discretion.
2. International Deliveries through Lisas Florist are covered by Eflorist and Direct to Florist. Order Values Vary, and delivery charges are applied.
3. Our delivery service is not available on Sundays, UK public holidays.
4. Special delivery may apply to wedding addresses.
5. If delivery is not possible due to problems with the address information or difficulties our drivers encounter when trying to deliver. To avoid such problems please:

   1. Ensure that the recipient address provided is accurate and that the recipient is not away.
   2. Give additional instructions to assist our drivers with difficult-to-find addresses.
   3. Keep us informed if you find that the recipient’s address or availability changes prior to the order being delivered.
   4. Supply a contact number for the recipient so that if our driver experiences problems with delivery they can contact them directly.
   5. Provide a ‘leave safe’ area option if the recipient is not in when our driver attempts delivery.

6. Should the recipient be out at the time of delivery, a card will be left stating attempted delivery was made and the contact details of Lisa’s Florist are given. We will also try to phone the recipient if their telephone number is available.
7. Where possible we try to leave the flowers in a safe area or with a neighbour/porter/reception, especially if instructions were given for the flowers to be left in a ‘leave safe’ option. A calling card will be left with instructions for the recipient to either contact Lisas Florist or with details of where the flowers have been left. The recipient will also be able to collect the flowers from our shop if more convenient.
8. If we are unable to deliver, through no fault of our own, we are regrettably unable to offer a refund. If we cannot get contact with the recipient, through no fault of our own or the recipient does not contact us, we cannot be held responsible for non delivery if Lisa’s Florist has tried all possible methods to fulfil the order and regrettably a refund/replacement cannot be given.
9. If we do not hear or manage to contact the recipient within 24 hours of attempted delivery, we will try to contact you for instructions for re-delivery. At our discretion, we will ask you to pay a further delivery charge.

If our delivery service shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of god, or from any industrial dispute or strike whatsoever.